1/23/2024 0 Comments Dash download the new for apple![]() It requires perspective taking, and that's hard. Understanding that two things might both be true at the same time, or that two things might both be wrong at same time seems next to impossible. That's because the internet is terrible at nuance. This has all caused community sentiment to ricochet back and forth between the two. I was never notified of any kind of wrongdoing before my account was terminated. Once that account was involved with review manipulation, my account was closed.I was not aware my account was linked to another until Apple contacted me Friday, 2 days after closing my account. From then on those accounts were linked in the eyes of Apple. I also handed her test hardware that I no longer needed. What I've done: 3-4 years ago I helped a relative get started by paying for her Apple's Developer Program Membership using my credit card. Yup! Kapeli, has issued a follow-up statement: They can be seen listed, in at least one case alongside Dash, on App Shopper and Software Did the developer respond? There is! Since the original story was published, the second developer account and the rest of the apps have been identified. The community deserves the best from everyone. That's what seems to be the case.Īpple has put their cards on the table. In this case, many theories were proposed, including that the developer might have had multiple accounts. ![]() Some might think Apple deserves the benefit of the doubt, but what Apple - and any platform owner - deserves is the benefit of scrutiny.Īpp Store has to be a place where developers feel protected, both from and by Apple. So, what's the takeaway here?Ībsent information from Apple, and in the face of denials from the developer, the community couldn't understand what was happening or why. That kind of email doesn't get sent, to anybody, nor does the statement up top get issued, without everything being triple checked. This is a responsibility that we take very seriously, on behalf of all of our customers and developers. I am told this app was removed due to repeated fraudulent activity.We often terminate developer accounts for ratings and review fraud, including actions designed to hurt other developers. But Apple's sure they're right about this?Īccording to 9to5Mac, Apple's head of App Store, Phil Schiller, said just that in response to an email: My guess is that Apple was hoping to work this out with the developer and not have to resort to making a public statement.Īs to the process itself, fraud detection doesn't work if the fraudsters know what you're trying to detect. Why isn't Apple more transparent about the process? Even then, it sounds like every developer is given every benefit of every doubt, both before and after removal. The iTunes fraud team follows these kinds of situations over time - weeks, months, and years - and iTunes is in contact with the developer before any action is taken. My understanding is that the chances of that happening are virtually zero. This concept - that one bad developer could arrange for false reviews for a competing developer and get them banned from the App Store as a result - has been generating a lot of stress in the community. Couldn't a bad actor frame another developer for review fraud? It also seems like developers are given every chance to make things right in these situations: Get clean slates or open new accounts, make sure they're squeaky-clean, and go on about their business. Likewise, if this happens as often as it sounds like it does, the procedure probably allows for few false positives. Given that Apple "often" terminates the accounts and removes the apps of bad actors, and it seldom makes headlines, my guess is that their error rate is extremely low. There have been numerous cases where Apple has reassessed and reversed decisions in the past, and no doubt there will be again. Is there really "no appeal"?Īpple's not a court of law, so "no appeal" isn't really something that makes sense. ![]() It's not something they take lightly, but something they believe is essential to maintaining the integrity of the system. They look for patterns of suspicious activity over time and only act once they're convinced of wrong-doing That's following an in-depth investigation by the App Store fraud team, sometimes spanning months or even years.
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